Contact2021-10-13T13:26:34+01:00

Contact Us

We are contemporary funeral directors. We want to give families options that are more modern and relevant with current times. We take a sensitive and caring approach enabling us to give a personable, professional service.

Contact Us

We are contemporary funeral directors. We want to give families options that are more modern and relevant with current times. We take a sensitive and caring approach enabling us to give a personable, professional service.

Fill In The Form

Fill in the form below and we’ll get in contact as soon as we can. If a death has occurred please use our 24 hours phone service.

    Contact Info

    We offer a 24-hour telephone service, so please do not hesitate to contact us immediately after a death has occurred. We will offer you comfort, support and advice regardless of the time day or night and we will advise you of whom to inform and notify. Please call 07368 369 973.

    Fill In The Form

    Fill in the form below and we’ll get in contact as soon as we can. If a death has occurred please use our 24 hours phone service.

      Contact Info

      We offer a 24-hour telephone service, so please do not hesitate to contact us immediately after a death has occurred. We will offer you comfort, support and advice regardless of the time day or night and we will advise you of whom to inform and notify. Please call 07368 369 973.

      Frequently asked questions

      When do I have to decide what to do with the cremated remains?2021-05-13T09:59:35+01:00

      We will ask you to confirm what you would like us to do with the cremated remains. We will be happy to collect them from the crematorium on your behalf and deliver them to your address. The crematorium will hold the remains for up to 1 month without charge. If no instructions are received within this time, they will write to you requesting instructions to be given by a date. If they do not hear from you within a specified date the cremated remains will then be dispersed of within the grounds of the crematorium. The crematorium will look after the remains for a period of up to 3 months for a nominal fee. (fee varies from site to site)

      Can we choose the music to be played during the service?2021-05-13T11:40:32+01:00

      If there are particular songs or hymns that the deceased has requested or that you would like to be played, many of the modern crematoria now have the Wesley music system installed. The library of songs available can be viewed online at wesleymedia.co.uk A resident organist is also available to operate the music system as well as play the organ for popular/classical music together with hymns. It is normal for only two hymns to be sung during the allotted time unless additional time has been pre-booked with the crematorium (via the Funeral Director). Another feature available at many crematoria is a live web link of the service which can be viewed online by anyone issued with a specific event login and password. This means anyone not able to attend the service can view it online from anywhere in the world. Please ask for details.

      What happens at the crematorium on the day of the funeral?2020-04-29T11:37:47+01:00

      The mourners will normally gather close to the chapel entrance a few minutes before the appointed time of the funeral service. The service normally last 25 to 30 minutes and the allowed time for the whole process is normally 45minutes. This included the time it takes for the congregation to enter and leave the chapel, unless extra time has been booked in advance. When the principal mourners are ready to proceed, the coffin is usually brought into the chapel by bearers from the funeral director’s or the family. While the Coffin is being placed on the catafalque, the mourners take their seats and the service proceeds. At the moment in the service when the committal of the body takes place, there is an option for the coffin to be obscured from view by curtains.
      The crematorium offers the following choice at the time of committal:

      • Curtains to close and the coffin to remain in situ,
      • Curtains to close and coffin to lower,
      • Voile drapes only and the Coffin to remain in situ,
      • No curtains, no voile, no coffin to lower – coffin to remain on view when guests and family are exiting the chapel.

      The mourners then proceed to the Terrace to pass on their condolences to the family and to view the floral tributes before leaving the crematorium. Floral tributes will remain on view and are disposed of a few days later.

      What happens to the Coffin after the committal?2021-05-13T11:42:54+01:00

      Crematorium technicians carefully check and place a name card on the Coffin before cremation takes place. Sometimes the Coffin is not placed into the cremator immediately following the service but is securely retained for a period no longer than 72 hours, in accordance with the principles and guidelines issued by the Institute of Cemetery and Crematorium Management. It is then placed into the cremator in exactly the same condition as it was received. The body and the Coffin are then cremated. Any metals used in the construction of the Coffin or medical implants are extracted from the cremated remains and sensitively recycled. The whole process takes between 1 ½ hours to 2 hours and the cremator reaches temperatures of up to 1000°C.

      The crematorium technician identifies each Coffin with a card when it arrives. This card is then placed on the outside of the cremator as soon as the Coffin is placed into it. The card stays there until cremated remains are removed and transferred to a cooling tray. The remains and the card and then moved to a preparation room where the remains are reduced to a fine consistency suitable for storage and eventual disposal. The card is then placed in the container containing the prepared cremated remains. As each cremator only holds one coffin and the cremated remains must be withdrawn before the Cremator is used again, all cremated remains are kept separate throughout the process. This guarantees that you will receive back the cremated remains of your loved one only.

      Can relatives witness the committal of the Coffin into the cremator?2020-06-17T14:47:26+01:00

      Yes, by prior arrangement with the crematorium manager. It is preferable to advise the funeral director of this requirement as early as possible when making the funeral arrangements. This ensures that the cremator is available immediately following the service for your loved one.

      Is cremation more expensive than burial?2020-04-29T11:18:07+01:00

      The simple answer is no. Other charges are much the same for both services but remember with the burial there is additional costs for headstones and ongoing rental of the plot. The only additional charge for cremation is when the death has not been referred to the coroner where fees to two doctors have to be paid for the necessary certificates.

      What circumstances would prevent a cremation taking place?2021-05-13T11:35:33+01:00

      The only exception would be if it was the expressed wish of the deceased not to be cremated. The crematoria will also stipulate certain types of coffins can only be used. Many crematoria now accept cardboard, bamboo, and wicker coffins and we will guide you on those acceptable. Cremators burn a great deal of energy and are bound by legislation on very strict emission controls which will also mean certain materials cannot be placed within the coffin. We will discuss any concerns you may have with this.

      Do I have to have a religious ceremony?2021-05-13T11:38:27+01:00

      There is no legal obligation to have a religious ceremony or indeed to have a ceremony within the chapel of the crematorium. These days, people may prefer to make arrangements at home to spend time with the deceased and then go to the crematorium for a direct cremation where the funeral Director only will take the body and the body will be cremated following a committal service which is not attended by any members of the public.

      If you wish to have this type of send-off, we would be happy to discuss the options available with you.

       

      What if I want a non-religious ceremony?2020-04-29T11:20:49+01:00

      We can advise you and provide contact details of alternative officiators.